Privacy Policy

Privacy Policy for Phoenix HVAC

Effective Date: February 1st, 2025

At Phoenix HVAC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, services, and communications. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you interact with Phoenix HVAC, we may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.

Service and Appointment Information: Details about services requested, service history, appointment dates, and any notes from our technicians.

Payment Information: Payment method and billing details for services rendered.

Communication Preferences: Whether you prefer to be contacted via text, email, or phone, as well as your communication preferences for marketing and service-related messages.

Website Usage Data: Information on how you interact with our website, including browser type, IP address, cookies, and usage analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service-related communications: To schedule, confirm, and remind you of appointments, provide service updates, and send follow-up surveys.

Marketing and Promotions: To send exclusive offers, discounts, seasonal promotions, and company news that may be of interest to you (with your consent).

Customer Support: To assist with inquiries, complaints, and feedback regarding our services.

Improvement of Services: To improve the quality of our services, customer experience, and website functionality based on your feedback and usage data.

3. Message Frequency & Opt-Out Options

Message Frequency: Message frequency may vary based on your interactions with Phoenix HVAC. For example, you may receive appointment confirmations, reminders, follow-up surveys, and promotional messages.

Opt-Out: You can opt out of receiving marketing and promotional messages at any time. Simply reply STOP to any text message you receive from us. If you wish to stop receiving emails, you can unsubscribe using the link provided at the bottom of each email.

Help: For assistance or to manage your communication preferences, reply HELP to any text message or email us at service@phx-hvac.com

4. Data Security

We take the security of your personal information seriously. We implement reasonable technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

Opt-In: By choosing to Opt-in, your data and phone numbers will not be shared with third parties for marketing purposes. 

6. Your Privacy Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.

Correct: Request that we correct or update any inaccurate or incomplete information.

Delete: Request that we delete your personal data, subject to any legal obligations we may have.

Opt-Out: Opt out of marketing communications at any time by replying STOP to text messages or unsubscribing from email communications.

To exercise any of these rights, please contact us at service@phx-hvac.com.

7. Policy Updates

Phoenix HVAC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our services constitutes acceptance of the updated Privacy Policy.

8. Messaging Terms and Conditions

Brand Name: Phoenix HVAC

By signing up for and/or using our services, you agree to receive automated and/or manual messages from Phoenix HVAC. These messages may be sent to the phone number you provided.

Types of Messages Sent:
We will send you messages related to your request for services, including but not limited to appointment information, updates about your service, confirmations, reminders, promotions, and other important notifications related to our services.

Message Frequency Disclosure:
The frequency of messages will vary based on your interaction with Phoenix HVAC. You may receive messages when you request services, confirm appointments, or when there are important updates about your service. The frequency may also vary depending on promotional offers or customer support updates.

Message and Data Rates:
Message and data rates may apply to any messages sent to you, depending on your mobile service provider.

Customer Care Information:
If you have any questions or need assistance, you can reply “HELP” to receive support. You can also contact us at (224) 223-4930 or service@phx-hvac.com for further assistance.

Opt-Out Instructions:
You can stop receiving all messages from us at any time by replying “STOP.” This will opt you out of all future messages from Phoenix HVAC. Please note, opting out may affect your ability to receive important updates related to your service.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: service@phx-hvac.com 

Phone: (224) 829-4822

Mailing Address: 1051 Rohlwing Road, Rolling Meadows, IL 60008